☎️ CALL CENTRE AGENT | 💸UP TO $2800 |📍AMK / UBI

சிறப்பு

S$2600 - 2800 / மாதத்திற்கு


RecruitFirst is hiring! You will be outsourced / deployed to:

📍Location: AMK / Ubi 

 💸Pay: $2600 - $2800

⌛Duration: 1 year extendable / convertible 

🕓Working Hours:

Monday to Thursday — 8:30 am to 6:00 pm
Friday — 8:30 am to 5:30 pm
Only 1 Saturday shift every 4 weeks — 8:30 am to 1:00 pm

📝Responsibilities

  • To deliver personalized and high-standard professional service to customers on related enquiries in an effective and efficient manner.
  • Attend to customers’ feedback or complaints in a timely manner.
  • To handle calls within the First Call Resolution (FCR) and only to escalate complex cases to Department Officer.
  • Create or update customer interactions accurately within CRM to keep track of customers’ enquiries and history.
  • Providing feedback on behalf of customers on the effectiveness and soundness of policies and procedures.
  • To meet the productivity components on both individual and team level (AHT, TPH, SL targets)
  • Taking care of own wellbeing and contribute productively and effectively.
  • To meet the quality components (CSAT, monthly quiz and audit targets).
  • To be cross trained in another skillset or domain.


✅Requirements 

  • Call centre experience preferred 
  • Strong communication skills
  • Able to work under pressure in a KPI driven environment
  • Able to accept intensive training in the beginning (2-3 months), theory-heavy

Interested applicants, apply now directly on FastJobs 🤩

Only shortlisted candidates will be notified 🥳 


Choo Ming-Xuan, Debra | R25158765 

RecruitFirst Pte Ltd | E.A. 13C6342


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RecruitFirst Pte Ltd
BRN/UEN: 201302617D
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