Senior Assistant, Customer Service, Retail

சிறப்பு
  •  
    Orchard Boulevard MRT, Orchard
  •   முழுநேரம்
  •   5 நாள் வாரம்

Job Description:

  • Manage day-to-day operations of the Concierge Desk, including basic use of systems such as CRM, Ascentis, and Microsoft applications.
  • Attend to customer enquiries and feedback.
  • Delivering excellent customer service across all touchpoints (Concierge counter, phone, and other interfaces).
  • Support mall marketing activities and assist with general administrative duties.
  • Provide administrative and logistical support to the Marcom team, including:
    • Managing gift redemptions for promotional campaigns.
    • Monitoring inventory and logistics of premiums and equipment.
    • Preparing and generating reports.
  • Engage shoppers and promote the CityNexus Rewards loyalty programme.
  • Handle all matters related to Customer Service and Concierge Counter operations.
  • Undertake ad hoc duties, projects, and responsibilities assigned from time to time.

Job Requirements:

  • At least 1 to 2 years relevant experience in customer service, preferably from retail mall, hospitality and/or airline industry.
  • Strong communication and interpersonal skills.
  • A service-oriented individual with a positive attitude and willingness to go the extra mile.
  • Proficient in MS Office suite, especially Microsoft Excel.
  • Ability to multi task with high level of initiatives.
  • Team player with ability to work independently.
  • Able to work rotating shifts, on weekends and public holidays.
  • First aid and AED training an added advantage.

City Developments Limited (CDL) is committed to fostering an inclusive culture that respects the diversity of its employees and stakeholders. As a signatory of the Employers Pledge for Fair Employment with TAFEP since 2008, CDL’s recruitment process adheres to strict guidelines on non-discrimination and fairness, regardless of gender, ethnicity, religion, or age.


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