Guest Service Officer (Bellman)

Worldwide Hotels (WWH) is Singapore’s largest homegrown hotel group, with 47 properties and over 9,300 rooms across seven brands.

Job Responsibilities:

• Welcoming guests upon their arrival at the hotel and assist them in handling their luggage and directing them to the front office reception for check-in.

• Assist in the loading and unloading of guests’ luggage (upon guests’ arrival & departure), count the number of pieces of luggage to ensure that no luggage goes missing.

• Ensure that the drive-in / driveway is clear at all times to facilitate loading and off-loading of luggage.

•  Assist guest on their transportation needs and recommend the use of hotel facilities whenever possible.

• Deliver guests’ correspondence and packages to rooms or wherever designated.

• Ensure the workplace is clean and well maintained at all times.

• Escort guests to their rooms, explaining the facilities of the hotel etc.

• Assist in driveway as required.

• To report on any loss and found item.

• Leverage AI-powered productivity tools (e.g. Microsoft Copilot & ChatGPT) to enhance operational efficiency, reporting, and communication

• Any other duties within reasonable scope as assigned.

• Support the company's sustainability initiatives and contribute to its efforts in building a more sustainable and inclusive organisation.

Job Requirements:

• Prior experience in guest service and support operations would be an added advantage although training will be provided.

• Ability to converse in basic English for interaction with guests / understanding guests’ needs & request.

• Able to maintain a friendly and positive demeanor.

•  A team player with the ability to work with minimum supervision.

• Able to perform 9 or 12 hours shift duties and able to work on weekend and during public holidays.

• Able to adhere to standard operating procedures / policies on workplace safety.

• Experience with AI-powered workplace productivity tools will be an added advantage.