Senior IT Delivery Manager (AI/Automation) - 1611
S$7000 - 8000 / மாதத்திற்கு
- Actively manage and interact with customers to assist on product services, queries, and relationship building.
- Monitor progress and obtain updates on incident resolution, providing timely updates to tenants.
- Conduct regular reviews on incident resolution rates and service request fulfilment turnaround, identifying opportunities for continuous service improvements.
- Communicate advisories requested by product teams and issue timely maintenance notifications.
- Build standard templates, knowledge bases, and AI‑enabled chat/response tools to enable staff to respond to enquiries efficiently and effectively.
- Collate feedback and statistics across different channels, applying analytics and automation to advise product design/engineering on improvements and new features for roadmap planning.
- Participate in process development, monitor outcomes, and provide feedback to ensure processes are fit for purpose, especially from the customer’s perspective.
- Review customer service requests, ensure quality of delivery, and prioritize deliverables.
- Perform overall management of managed services: service delivery and operational deliverables (IT infrastructure and software applications).
- Manage day‑to‑day production activities, ensuring business operations run smoothly and effectively.
- Implement ITIL service management and security measurement to meet SLA requirements.
- Govern adherence to incident management and change management processes.
- Monitor, control, and support service delivery, ensuring systems, methodologies, and procedures are in place and followed.
- Handle vendor management, ensuring deliverables meet standards and timelines.
- Perform regular operational reviews, leveraging automation and AI‑driven monitoring tools to identify and implement service improvements.
- Explore and deploy AI/automation solutions (e.g., workflow automation, predictive analytics, intelligent monitoring) to enhance efficiency, reduce manual intervention, and improve customer experience.
முதலாளி பற்றித்
BRN/UEN: 200818951C
இதனை உங்கள் நண்பர்களுடன் பகிரவும்
நீங்கள் ஆர்வப்படக்கூடிய இன்னும் சில வேலைகள்
[PERM/ 2-YRS CONTRACT]🤖🔥MACHINE TECHNICIAN @ YISHUN ~YC
- முழுநேரம், ஒப்பந்தம்
- Yishun MRT, Yishun
புதுப்பிக்கப்பட்ட நாள் 17 செப் 2026
S$ 3300 - 3700 மாதத்திற்கு
🔧 Maintenance & Technical Specialist /West side/ Immediate Hiring | 1-Year Contract/FSG
- முழுநேரம், ஒப்பந்தம்
- பல இடங்கள்
S$ 2000 - 2500 மாதத்திற்கு
IT Desktop Support | Govt Sector | West (Onboarding in Oct/Nov 2026)
- முழுநேரம், ஒப்பந்தம்
- Singapore
புதுப்பிக்கப்பட்ட நாள் 15 செப் 2026
S$ 2600 - 3200 மாதத்திற்கு
Platform Operations Engineer - 1615
- முழுநேரம், ஒப்பந்தம்
- Central Region, Singapore
S$ 6000 - 7000 மாதத்திற்கு
IT Business Analyst (Data Protection) - 1613
- முழுநேரம், ஒப்பந்தம்
- Central Region, Singapore
S$ 9000 - 10k மாதத்திற்கு
Assembly Technician (Semiconductor/Up to $3800/North/East) - FF1
- முழுநேரம், ஒப்பந்தம்
- பல இடங்கள்
புதுப்பிக்கப்பட்ட நாள் 15 செப் 2026
S$ 2300 - 3800 மாதத்திற்கு
Database Administrator - 1592
- முழுநேரம், ஒப்பந்தம்
- Central Region, Singapore
S$ 6000 - 7000 மாதத்திற்கு
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