CUSTOMER SERVICE AMBASSADOR

சிறப்பு
  •  
    Upper Thomson MRT, Bishan

    24 Sin Ming Lane, Singapore, 573970

    வரைபடக் காட்சி

  •   முழுநேரம்
  •   5 நாள் வாரம்

S$2500 - 3000 / மாதத்திற்கு


We’re seeking a dedicated Customer Service Ambassador to join our team. As a CSR, you’ll be the voice of our brand, assisting customers with inquiries, resolving issues, and ensuring their satisfaction. Your responsibilities include, but are not limited to:

  • Handle Customer Inquiries: Respond promptly to customer queries via different channels like email, instant messages, phone and walk-in appointments.
  • Order & Return Assistance: Assist customers with their orders and returns enquiries.
  • Processing Returns: Compile returns and ensure refund are made promptly.
  • Product Knowledge: Develop a deep understanding of our products to provide accurate information.
  • Problem-Solving: Resolve customer complaints and issues effectively and with kindness
  • Upselling and Cross-Selling: Identify opportunities to enhance the customer experience by suggesting relevant products.
  • Order Processing: Handling customer orders from the point of sale to delivery. Preparing packing lists and shipping labels.
  • Inventory Management: Keeping track of stock levels using inventory management systems to ensure that products are in stock and available for shipment.

Qualifications:

  • Experience: Previous customer service experience.
  • Communication Skills: Excellent verbal and written communication skills.
  • Tech-Savvy: Comfortable navigating e-commerce platforms and using customer service software.
  • Empathy: Ability to understand and empathize with customer needs.
  • Adaptability: Thrive in a dynamic, ever-changing environment.
  • Team Player: Collaborate with colleagues across departments.


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