Customer Service Executive (Hybrid Operations)

சிறப்பு
  •  
    Serangoon North MRT, Hougang

    Lovet (S) Pte Ltd, 55 Serangoon North Avenue 4, #09-08/09/10, S9 Building, Singapore, 555859

    வரைபடக் காட்சி

  •   முழுநேரம்
  •   5 நாள் வாரம்

S$2200 - 2800 / மாதத்திற்கு


Employment Type: Full-Time

Work Location: Serangoon

Working Hours:

5 working days, including rotational weekends

Weekdays: 9:00am – 6:00pm

Weekends: 10:00am – 7:00pm

Responsibilities:

  • Provide prompt and professional customer support across emails and social media platforms
  • Respond to customer enquiries regarding products, orders, deliveries, exchanges and returns
  • Process customer orders, exchanges, returns and refunds accurately
  • Coordinate with Operations and Retail teams to resolve customer enquiries and order-related issues
  • Monitor customer cases and ensure timely follow-up until resolution
  • Support backend administrative tasks related to customer service operations
  • Maintain accurate customer records and documentation
  • Follow established SOPs and service standards to ensure consistent customer experience
  • Escalate complex customer issues to senior team members where necessary
  • Support ad-hoc customer service and operational duties as assigned

Requirements:

  • Minimum 1 year of customer service or administrative experience (fashion or e-commerce experience is an advantage)
  • Excellent written and verbal communication skills (mandatory in English)
  • Good interpersonal and problem-solving skills
  • Detail-oriented with strong interpretation skills
  • Able to multitask and work efficiently in a fast-paced environment
  • Positive attitude, willingness to learn and customer-first mindset
  • Proficient in Microsoft Office and comfortable learning new systems

முதலாளி பற்றித்

LOVET
BRN/UEN: 201725152G
சாதாரணமாக 5-6 நாட்களில் பதிலளிக்கும்



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