வாடிக்கையாளர் செயல்பாட்டு நிர்வாகி (ஒப்பந்தத்திலிருந்து நிரந்தர பணிக்கு)

சிறப்பு
  •  
    Upper Thomson MRT, Bishan

    Entrance/Exit A (Towards AMK), Marymount MRT Station (CC16), 60 Marymount Road, Singapore, 573993

    வரைபடக் காட்சி

  •   முழுநேரம், ஒப்பந்தம்

S$2980 - 3000


We are seeking a detail-oriented and customer-focused Customer Care Executive to manage customer refund enquiries and support end-to-end case resolution. This role involves handling customer communications, validating refund claims, maintaining accurate records in the CRM system, and coordinating with internal teams and external partners to ensure a positive customer experience.

Working days: Monday - Friday

Working hours: 9.00am - 6.00pm

Location: Marymount (Hybrid)

Contract: 1 month, renewable and convertible to perm

Start date: September 2026

  • Handle customer enquiries and refund-related cases via email and approved communication channels.
  • Create, update, and maintain customer cases in the CRM system.
  • Review transaction records and supporting documents to assess refund eligibility.
  • Process approved refunds accurately and within established timelines.
  • Follow up with customers for missing information and provide timely updates on case status.
  • Coordinate with internal stakeholders and external partners to verify and resolve cases.
  • Maintain accurate documentation and ensure compliance with data privacy requirements.
  • Monitor outstanding cases and escalate complex issues when necessary.

Requirements

  • Diploma in any field
  • Experience in customer service, contact centre operations, administration, claims, refunds, or case management.
  • Experience using CRM systems is an advantage.
  • Strong attention to detail with the ability to handle high volumes of cases accurately.
  • Excellent written and verbal communication skills.
  • Customer-oriented with a professional and empathetic approach.

EA License No: 01C4394


முதலாளி பற்றித்



இதனை உங்கள் நண்பர்களுடன் பகிரவும்