Adept Academy Pte. Ltd.

Essential Service Skills


Course Level

Early Career

Course Duration

3 Days  

Industries

Customer Service / Receptionists

Course Introduction

This course equips participants with the essential technical skills and competencies to deliver quality service to customers by establishing customer’s requirements, recommending products and services based on customer’s needs and expectations, closing sales to create a positive customer experience while maintaining a positive image and persona when interacting with the customer.


Who is this Course for?

Anyone who is interested in Customer Service Skills especially those in Retail and F&B. This is especially useful if you would like to better your customer journey as well as experience.


Course Outline

• Maintaining Professional Image and Persona

• Know Your Customer

• Delivering Go-the-Extra-Mile Service

• Delighting Customer

• Handling Customers

• Handling Customer Issues/Complaints, Exchange, Returns and Refunds


Pricing

Full Course Fee (excl GST): SGD 568.00

Full Course Fee with GST: SGD 607.76

Fee SG Citizen Aged 21-39 or SG PR aged 21 & above (incl GST): SGD 121.55

Fee SG Citizen aged 40 & above (incl GST): SGD 60.78



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