SIM Professional Development and Enterprise Learning
Deliver Desired Customer Experience
Course Level
Early CareerCourse Duration
2 DaysIndustries
Customer Service / ReceptionistsFunding
SkillsFuture CreditCourse Introduction
In a crowded marketplace today, consumers have more choices than ever before. The COVID-19 pandemic and rise of social media platforms have led to dramatic shifts in consumer behavior. Retailers will need to pivot their business strategy to an outside-in approach, creating experiences from the lens of consumers to win and remain relevant. This is a customer experience transformational programme that breaks down your barrier to achieve a customer centric environment.
Who is this Course for?
Level 1 - Admin & Support
Level 2 - Supervisor, Executive, & Emerging Managers
Course Outline
- Build a culture of service excellence and learn about the importance of customer centricity and ‘Why’ CX (customer experience) matters
- Learn benefits of championing desired service experience
- Learn about the ‘Circle of Influence’ to take personal ownership in delivering service outcomes
- Learn and appreciate the making of a service professional's ‘Appearance, Behavior, Communication’ to create a positive and lasting first impression
- Engage in service initiatives that creates exceptional CX
- Manage challenges to identify service challenges and closing the gap
- Adopt ‘CLEAR’ approach to effectively manage and overcome challenges
- Practice overcoming challenges by using tools and techniques discussed
Course dates:
18 - 19 April 2022
12 - 13 July 2022
11 - 12 October 2022
Pricing
Full Course Fee (excl GST): SGD 850
Full Course Fee with GST: SGD 0909.50
Fee SG Citizen Aged 21-39 or SG PR aged 21 & above (incl GST): SGD 484.5
Fee SG Citizen aged 40 & above (incl GST): SGD 314.5
From 1 Jan 2024, all consumer goods and services are subject to the new GST rate change required by IRAS. Price displayed is only indicative and subject to changes by the course provider.
Kindly check with the course provider directly on the relevant subsidies and charges while registering interest.
