SIM Professional Development and Enterprise Learning
Customer Service Essentials
Course Level
Early CareerCourse Duration
1 DayIndustries
Customer Service / ReceptionistsFunding
SkillsFuture CreditCourse Introduction
Service staff needs a strong educational and training foundation before they can start providing outstanding and consistent customer service. This programme helps to equip them with the service foundation.
Who is this Course for?
Level 1 - Admin & Support
Course Outline
- Learn about the basics of Customer Service - What it is and its objectives
- Understanding Service Excellence and obstacles in providing excellent customer service
- Get to know the customer's needs and wants in order to manage customer expectations and create great customer experience
- Adhering to high service standards
- Identify touch points and moments of truth
- Learn to add value to customer relationship by going the extra mile and demonstrating customer care
- Mastering ways to develop and maintain a positive customer-focused attitude and turn difficult situations into opportunities
- Making customer service a team effort and excellence a habit
Course dates:
4 April 2022
3 August 2022
1 December 2022
Pricing
Full Course Fee (excl GST): SGD 400
Full Course Fee with GST: SGD 428.00
Fee SG Citizen Aged 21-39 or SG PR aged 21 & above (incl GST): SGD 228
Fee SG Citizen aged 40 & above (incl GST): SGD 148
From 1 Jan 2024, all consumer goods and services are subject to the new GST rate change required by IRAS. Price displayed is only indicative and subject to changes by the course provider.
Kindly check with the course provider directly on the relevant subsidies and charges while registering interest.
