SIM Professional Development and Enterprise Learning

Customer Service Essentials

Course Level

Early Career

Course Duration

1 Day  


Customer Service / Receptionists


SkillsFuture Credit

Course Introduction

Service staff needs a strong educational and training foundation before they can start providing outstanding and consistent customer service. This programme helps to equip them with the service foundation.

Who is this Course for?

Level 1 - Admin & Support

Course Outline

- Learn about the basics of Customer Service - What it is and its objectives
- Understanding Service Excellence and obstacles in providing excellent customer service
- Get to know the customer's needs and wants in order to manage customer expectations and create great customer experience
- Adhering to high service standards
- Identify touch points and moments of truth
- Learn to add value to customer relationship by going the extra mile and demonstrating customer care
- Mastering ways to develop and maintain a positive customer-focused attitude and turn difficult situations into opportunities
- Making customer service a team effort and excellence a habit

Course dates:
4 April 2022
3 August 2022
1 December 2022


Full Course Fee (excl GST): SGD 400

Full Course Fee with GST: SGD 428.00

Fee SG Citizen Aged 21-39 or SG PR aged 21 & above (incl GST): SGD 228

Fee SG Citizen aged 40 & above (incl GST): SGD 148

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