SIM Professional Development and Enterprise Learning
Customer First
Course Level
Early CareerCourse Duration
1 DayIndustries
Customer Service / ReceptionistsFunding
SkillsFuture CreditCourse Introduction
Customer service is all about customer experience (CX) and putting the customers first. In this programme, learn the essentials of a service-oriented mindset and the skill sets to win your customers for life.
Who is this Course for?
Level 1 - Admin & Support
Course Outline
- Develop a service-oriented mindset
- Understand the customer first philosophy
- Adopt the Customers’ Expectations Framework to raise your service standard
- Going the Extra Mile Service (GEMS)
- Recognize Service Challenges (Service Gaps, Service Lapses and Service Challenges)
- Learn the 3Ps of Service Challenges
- Manage service challenges
- Engage customers in a positive way and use C.L.A.P for Service Recovery and U.S.E.D to manage abusive customers
Course dates:
5 April 2022
4 August 2022
2 December 2022
Pricing
Full Course Fee (excl GST): SGD 400
Full Course Fee with GST: SGD 428.00
Fee SG Citizen Aged 21-39 or SG PR aged 21 & above (incl GST): SGD 228
Fee SG Citizen aged 40 & above (incl GST): SGD 148
From 1 Jan 2024, all consumer goods and services are subject to the new GST rate change required by IRAS. Price displayed is only indicative and subject to changes by the course provider.
Kindly check with the course provider directly on the relevant subsidies and charges while registering interest.
