SIM Professional Development and Enterprise Learning

Customer First

Course Level

Early Career

Course Duration

1 Day  


Customer Service / Receptionists


SkillsFuture Credit

Course Introduction

Customer service is all about customer experience (CX) and putting the customers first. In this programme, learn the essentials of a service-oriented mindset and the skill sets to win your customers for life.

Who is this Course for?

Level 1 - Admin & Support

Course Outline

- Develop a service-oriented mindset
- Understand the customer first philosophy
- Adopt the Customers’ Expectations Framework to raise your service standard
- Going the Extra Mile Service (GEMS)
- Recognize Service Challenges (Service Gaps, Service Lapses and Service Challenges)
- Learn the 3Ps of Service Challenges
- Manage service challenges
- Engage customers in a positive way and use C.L.A.P for Service Recovery and U.S.E.D to manage abusive customers

Course dates:
5 April 2022
4 August 2022
2 December 2022


Full Course Fee (excl GST): SGD 400

Full Course Fee with GST: SGD 428.00

Fee SG Citizen Aged 21-39 or SG PR aged 21 & above (incl GST): SGD 228

Fee SG Citizen aged 40 & above (incl GST): SGD 148


PERSOLKELLY Singapore Pte Ltd (TC03)

$11/HR - Part Time Patient Care - Choose Preferred Working days, Queensway, 3 months ~

UP TO  $ 11 / hour

Location: Queensway, Hospital environment Salary: $11/hr Working hours: Choose own days and shi...

Queenstown - EW19 Part Time,Full Time,Contract

PERSOLKELLY Singapore Pte Ltd (TC03)

$12/hr, Hospital Patient/Visitor Screeners (Till 31 Dec 2022, Redhill) Training Provided ~

UP TO  $ 12 / hour

Work Location: Queensway Salary: $12/hr Working shift hours: 8:00am - 8:00pm - 10.5 Hours (Excl ...

Redhill - EW18 Part Time,Full Time,Contract

PERSOLKELLY Singapore Pte Ltd (TC03)

$10/hr, Clinic Assistant (2-3 months longer) Clementi/Pioneer ~

$ 10 / hour

Work Location: Clementi or Pioneer (Subject to availability) Salary: $10 per hour Work duration...

Multiple Locations Part Time,Full Time,Contract
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