SIM Professional Development and Enterprise Learning

Customer Service Language


Course Level

Early Career

Course Duration

2 Days  

Industries

Customer Service / Receptionists

Funding

SkillsFuture Credit

Course Introduction

Learn how to engage customers even in the most awkward situations through Customer Service Language. Build up confidence in handling difficult conversations with customers, and how to make the most positive and engaging impact upon them.


Who is this Course for?

Level 1 - Admin & Support


Course Outline

- Identify our customers - the types and communication styles
- Build Rapport with Customers
- Learn the importance of rapport building in conversations
- Read customer’s non-verbal cues
- Develop active listening and questioning skills
- Learn to build rapport
- Learn to script language to customers - basic language fundamentals, positive and negative language
- Learn to deal with specific customers situation through case studies

Course dates:
6 - 7 June 2022
6 - 7 October 2022


Pricing

Full Course Fee (excl GST): SGD 800

Full Course Fee with GST: SGD 856.00

Fee SG Citizen Aged 21-39 or SG PR aged 21 & above (incl GST): SGD 456

Fee SG Citizen aged 40 & above (incl GST): SGD 296



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