SIM Professional Development and Enterprise Learning
Customer Service Language
Course Level
Early CareerCourse Duration
2 DaysIndustries
Customer Service / ReceptionistsFunding
SkillsFuture CreditCourse Introduction
Learn how to engage customers even in the most awkward situations through Customer Service Language. Build up confidence in handling difficult conversations with customers, and how to make the most positive and engaging impact upon them.
Who is this Course for?
Level 1 - Admin & Support
Course Outline
- Identify our customers - the types and communication styles
- Build Rapport with Customers
- Learn the importance of rapport building in conversations
- Read customer’s non-verbal cues
- Develop active listening and questioning skills
- Learn to build rapport
- Learn to script language to customers - basic language fundamentals, positive and negative language
- Learn to deal with specific customers situation through case studies
Course dates:
6 - 7 June 2022
6 - 7 October 2022
Pricing
Full Course Fee (excl GST): SGD 800
Full Course Fee with GST: SGD 856.00
Fee SG Citizen Aged 21-39 or SG PR aged 21 & above (incl GST): SGD 456
Fee SG Citizen aged 40 & above (incl GST): SGD 296