SIM Professional Development and Enterprise Learning
Service Excellence and Service Mindset
Course Level
Early CareerCourse Duration
2 DaysIndustries
Customer Service / ReceptionistsFunding
SkillsFuture CreditCourse Introduction
In this programme, you will be equipped with a service mindset necessary to deliver service excellence. Recognise the typologies of customers to personalise your service approach and identify areas of improvement to strengthen customer experience.
Who is this Course for?
Level 1 - Admin & Support
Level 2 - Supervisor, Executive, & Emerging Managers
Course Outline
- Define a service mindset
- Recognise and understand the types of customers to go beyond their expectations
- Demonstrate customer centric communication skills
- Use empathy to connect and respond to service challenges
- Improve positive customer experience with feedback escalation
Course dates:
18 - 19 July 2022
3 - 4 November 2022
Pricing
Full Course Fee (excl GST): SGD 600
Full Course Fee with GST: SGD 0642.00
Fee SG Citizen Aged 21-39 or SG PR aged 21 & above (incl GST): SGD 342
Fee SG Citizen aged 40 & above (incl GST): SGD 222
From 1 Jan 2024, all consumer goods and services are subject to the new GST rate change required by IRAS. Price displayed is only indicative and subject to changes by the course provider.
Kindly check with the course provider directly on the relevant subsidies and charges while registering interest.
