SHRM College
Customer Service Excellence
Course Level
Early CareerCourse Duration
1 DayIndustries
Hospitality / F&BFunding
SkillsFuture Credit Workfare Training SupportCourse Introduction
This course provides new and existing customer service staff with the necessary skills to perform their roles effectively from the outset. Meanwhile, existing staff can use the training as an opportunity to upskill, refresh their knowledge, and adapt to evolving industry trends.
Who is this Course for?
For people who are working in Food Service Industry and seeking for professional level training in Customer Service (Progressive Wage Model - PWM)
Course Outline
1. Respond to the needs and expectations of various groups of customers.
2. Interpret triggers in the service environment that may lead to potential service challenges.
3. Demonstrate the qualities and characteristics of a service professional when delivering go – the – extra – mile service.
4. Build a positive customer experience by offering customized and personalized service to exceed customer expectations.
5. Project a professional image and persona according to organisational procedures.
6. Apply effective communication skills in customer interaction and in escalating unresolved service challenges.
7. Identify and escalate areas of improvement and unresolved service challenges according to organisational procedures.
Pricing
Full Pricing: $305.2
Pricing Details A (All providers) *Fee SG Citizen Aged 21-39 or SG PR aged 21 & above.
$140 exclu GST
$25.2 GST
$165.20 inclu GST
Pricing Details B (All providers) *Fee SG Citizen aged 40 & above.
$84 exclu GST
$25.2 GST
$109.20 inclu GST