Course Introduction

This course is designed to equip leaders and managers with a holistic perspective to managing staff performance, practical insights to manage staff performance confidently, as well as useful tools to help determine performance expectations and work targets, monitor staff progress in performance, provide conducive timely feedback, assess performance objectively and consistently, as well as facilitate effective coaching, check-in conversations, and appraisal discussions.

At the end of the programme, participants will be able to:

Adopt a regular and continuous approach to manage staff performance successfully
Set performance and behavioural expectations for staff based on their job duties and organisational requirement
Monitor staff performance accurately in order to provide conducive and timely feedback
Assess staff performance in a consistent manner so as to maintain their credibility as an objective and fair leader
Engage different employee types in appraisal discussion and discuss performance issues with the correct focus
Improve on the effectiveness of how learning & development plans has been carried out within their teams