Course Introduction

After the workshop, learner will be able to:

Recognise the importance of creating an inclusive workplace
Understand the different personalities in the workplace from a behavioural perspective.
Assess the personality style of others
Use the Perspective Shift Technique™ to improve working relationship
Use adaptive strategies to increase the effectiveness of working with others
Improve communication with the different personalities
Develop effective strategies to manage different personalities in the area of communication, decision making and conflict resolution.
Deal with conflict professionally and productively
Use a behavioural change framework to support others through change