SHRM College
Service Excellence for F&B (Asynchronous & Synchronous)
Course Level
Early CareerCourse Duration
>6 DaysIndustries
Hospitality / F&BFunding
SkillsFuture Credit Workfare Training SupportCourse Introduction
Upon completion, learners will be able to provide better customer service such as building rapport, matching product offerings and will be able to handle difficult situations.
Who is this Course for?
Applicants who are working in Food Service Industry involving managing of customer relations.
Course Outline
1: Learners will be able to apply product and service offerings to match customer profiles.
2: Learners will be able to establish customer rapport and build customer confidence.
3: Learners will be able apply post-sales follow up to build customer confidence and loyalty.
4: Learners will be able to respond to service opportunities and escalated service challenges to reinforce customers’ confidence in the organisation.
Pricing
Full Pricing: $763
Pricing Details A (All providers) *Fee SG Citizen Aged 21-39 or SG PR aged 21 & above.
$350 exclu GST
$63 GST
$413 inclu GST
Pricing Details B (All providers) *Fee SG Citizen aged 40 & above.
$210 exclu GST
$63 GST
$273 inclu GST