Account Delivery Manager (1-Year Contract) | Office Hour | Yearly Renewal Contract

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Lokasi:
Pasir Panjang MRT, Queenstown
Mapletree Business City, 20 Pasir Panjang Road, Singapore, 117439
Peta
Jenis Pekerjaan: Kontrak
Waktu/Syif: 5 Hari Seminggu

S$3000 - 3500 / sebulan

ACCOUNT DELIVERY MANAGER

Contract Duration: 1 Year
Working Hours: Office Hours
Working Location: Pasir Panjang MRT
Gross Salary: Up to $3,500/month
Performance Bonus: Up to 1 Month

Job Responsibilities:

Serve as the primary escalation point for clients on account service delivery matters.
Lead and guide a small team of junior staff to meet contractual obligations, SLAs and KPIs.
Ensure compliance with local regulations, client requirements and established SOPs.
Manage service delivery for accounts including Mail Run, Business Processing Services, Managed Print Services and Statement Printing.
Review and improve SOPs and processes to enhance operational efficiency and profitability.
Build and maintain strong client relationships through regular engagement and service updates.
Prepare and present monthly progress reports, achievements and operational updates to clients.
Ensure timely and accurate data reporting, billing and documentation for internal and external stakeholders.
Monitor project financials, invoicing and payment tracking.
Conduct Monthly and Quarterly Operations Reviews with clients.
Investigate operational incidents and implement preventive and corrective actions.
Drive continuous improvement to maintain service quality and client confidence.
Support daily operations and other ad-hoc duties as required.

Requirements:

Good written and verbal communication skills in English.
Basic computer and technical skills.
Detail-oriented with good time management and ability to meet deadlines.
Able to work independently as well as in a team.
Responsible, proactive and willing to take on daily and ad-hoc tasks.
Prior experience in document processing, operations, account management or similar roles is an added advantage.

This hiring is supported by NTUC's e2i.
We regret that only shortlisted candidates will be contacted.

EA Personnel Name: Chin Pao Yee (Bowie)
EA Personnel No: R2198732
EA License No: 07C5771