Customer Service Officer (iShopChangi)
-
Changi Airport MRT, Changi
Terminal 3 - Changi Airport, 65 Airport Boulevard, Singapore, 819663
- Sepenuh masa
- 4 Hari Seminggu
S$1950 - 2100 / sebulan
- Handle all duties required at the ISC counter, including end-to-end fulfillment for departure &/or arrival orders.
- Receive & process orders accurately & timely on Warehouse Management System (WMS). Perform thorough check on item description, quantity and customer information.
- Monitor order status & coordinate with merchants & runners to ensure timely fulfillment of orders.
- Maintain accurate records of inventory movements, monitor stock levels at the counter, perform stock counts eg. PWP, GWP, coupons & report discrepancies promptly.
- Assist with Changi Rewards membership enquiries, redemptions, & other marketing campaign giveaways as stipulated by CAG.
- Attend to customers’ enquiries at the counter & upsell commercial services (e.g. Shopping Concierge Services, Changi Rewards, etc.).
- Ensure compliance with SOP & service standards.
- Responsible for the transfer, delivery &/or collection of items within terminals (counters, merchants, & NT backroom), ensuring orders are correct & quality checks are performed.
- Pick & pack for pick-up or delivery, ensuring accuracy & timeliness of orders
- Perform housekeeping duties & always ensure cleanliness of the counter & backroom.
- Assist with any other duties as assigned by management.
Requirements
- Min. “O” or “N” level with at least 1 year of experience in retail/ customer service/ warehousing
- Proficient in using Microsoft Office
12 hours shift, 4 days work week
Select 1 fixed shift: 10am - 10pm OR 10pm - 10am
We regret to inform that only shortlisted candidates will be notified. By sending us your personal data & curriculum vitae (CV), you are deemed to consent to Smarte Carte Singapore Pte Ltd to collect, use & disclose your personal data for purposes of evaluating suitability for employment, conducting reference checks, administering employment related services, complying with Government’s health advisories & such other purposes.
Tentang Majikan
BRN/UEN: 201403780K
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