Assistant Restaurant Manager (Osteria Mozza)
-
Orchard Boulevard MRT, Orchard
ION Orchard, 2 Orchard Turn, Singapore, 238801
- Sepenuh masa
- Syif
S$3800 - 4500 / sebulan
RESPONSIBILITIES
- Responsible for all functions of the Front-of-House team of Servers, Hosts and Bartenders.
- Act as Manager‑on‑Duty when required, providing leadership, decision‑making, and escalation support during service.
- Lead service recovery efforts during service, resolving guest concerns professionally and empathetically.
- Deliver, lead and train the team on service standards, beverage and wine knowledge, upselling skills, and other key competencies.
- Manage database of VIPs, regular guests, and special requests professionally.
- Review daily sales reports, guest counts, average spend, and service performance to identify trends and opportunities for improvement.
- Manage and optimize manpower (including team schedules, leave plans, delegating responsibilities) to ensure efficiency, cost optimization, and smooth daily operations.
- Support GM/AGM in achieving budgeted revenue, cost, and profitability targets through disciplined daily operations.
- Ensure accurate handling of voids, discounts, complimentary items, and adjustments.
- Maintain strong POS discipline to ensure accurate sales recording, inventory tracking, and reporting integrity.
- A focus on wines through upkeeping the wine portfolio in line with quality, cost and inventory standards.
- Any other duties as assigned by the Management.
REQUIREMENTS
- 2-3 years of managerial experience in an upscale dining environment, with a passion for excellence in hospitality.
- Positive and solution‑oriented mindset, able to adapt quickly to changing needs and responsibilities.
- Strong leadership and people‑focused management skills, to coach and develop the team.
- Calm and composed under pressure, able to navigate busy service periods with professionalism and care for both guests and team.
- An outgoing and engaging personality, with dedication and willingness to support extended hours when required.
- Strong knowledge of wines, complemented by a broad appreciation of international wine regions and styles.
Tentang Majikan
BRN/UEN: 201202027E
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