Service Desk Engineer
-
Kent Ridge MRT, Queenstown
+ 3 pekerjaan lain
- Kontrak
- Syif
S$2000 - 3100 / sebulan
The Service Desk Engineer serves as a Subject Matter Expert (SME) within the service desk team, acting as the primary escalation and knowledge point for assigned products, applications, or domains. The role provides Level 1 IT support via phone and remote tools and is responsible for supporting and administering Microsoft 365 (M365) environments, including user management, mailbox configuration, and issue resolution across M365 services.
Service Desk & Incident Support
- Provide First Call Resolution (FCR) support via phone, email, and remote access tools
- Perform Level 1 troubleshooting, incident classification, prioritization, and escalation to resolver groups when required
- Maintain end-to-end ownership of incidents until closure with accurate documentation
Support, troubleshoot, and administer Microsoft 365 ecosystem, including:
- Outlook, Office Apps
- Teams, OneDrive, SharePoint
- Copilot
- Intune (basic device/app support)
- Manage user accounts, mailboxes, licenses, and access using M365 Admin portals
- Monitor service health and respond to M365-related incidents
Essential Qualifications
- Diploma with minimum 2 years of end-user support or service desk experience
Hands-on experience supporting:
- Desktops, laptops, tablets, and smartphones
- Windows OS and Active Directory
- Microsoft 365 applications and services
Preferred Skills & Experience
- VPN and macOS support knowledge
- Strong understanding of hardware, peripherals, and accessories
- Experience supporting Wi-Fi and LAN connectivity
Tentang Majikan
BRN/UEN: 200208229H
Kongsi ini dengan rakan anda
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