Guest Relations Executive (Osteria Mozza)
-
Orchard Boulevard MRT, Orchard
- Sepenuh masa
- Syif
S$3200 - 3500 / sebulan
RESPONSIBILITIES
- Responsible for point of contact between guests and the restaurant through delivering prompt and quality service in a polite and professional manner.
- Take ownership of assigned service stations, ensuring smooth table progression, pacing, and guest satisfaction throughout the meal.
- Monitor guest experience within the station and proactively address service needs.
- Be equipped with the necessary knowledge of the menu offerings to provide suitable recommendations and cater to guest's needs and requirements.
- Possess basic wine and beverage knowledge to confidently support recommendations.
- Respond promptly and effectively to guest requests and seek guidance from Manager if necessary.
- Demonstrate high service standards, professionalism, and teamwork based on established standards and guidelines.
- Handle minor guest feedback or concerns professionally and escalate more complex issues to the Supervisor or Manager.
- Perform daily tasks, including opening and closing duties with efficiency and effectiveness.
- Maintain and ensure the dining area is clean and organized at all times.
- Maintain a positive network and support work collaboratively with other teams (kitchen, bar, host, stewarding) to ensure smooth daily operations.
- Ensure appropriate personal, workplace hygiene and sanitation procedures are in place and met.
- Any other duties assigned by the management.
REQUIREMENTS
- 1 year of experience in a similar role, in a celebrity‑chef restaurant, with a desire to continue growing professionally.
- A motivated and committed attitude, approaching each task with enthusiasm and openness to learning new skills and knowledge to continuously improve.
- Flexibility and a positive mindset, with the ability to adapt quickly to changing needs.
- A strong team‑oriented approach, showing cooperation, respect, and support for colleagues.
- Possess an outgoing and engaging personality.
Tentang Majikan
BRN/UEN: 201202027E
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