Retail Store Supervisor
Join us at PRISM+ and become part of a journey where innovation meets impact, and every day offers a chance to shape the future of consumer technology. Discover a career where your ideas matter, your growth is nurtured, and together, we create a brighter tomorrow.
We are looking for a motivated and customer-focused Retail Store Supervisor to support the daily operations of our retail store. This role plays a key part in ensuring smooth store operations, delivering excellent customer service, and supporting the store team in achieving sales and operational targets.
Responsibilities
- Supervise day-to-day store operations to ensure smooth and efficient functioning.
- Lead, coach, and motivate store staff to deliver high standards of customer service.
- Support the Store Manager in achieving sales targets and key performance indicators.
- Ensure excellent customer experience by handling customer enquiries, feedback, and escalations professionally.
- Monitor store presentation, visual merchandising, and stock levels in accordance with company standards.
- Assist with inventory management, stock replenishment, and stocktaking activities.
- Enforce store policies, procedures, and operational guidelines.
- Support staff scheduling, attendance tracking, and basic administrative duties.
- Assist in training new team members and onboarding store staff.
- Ensure compliance with health, safety, and security requirements.
Requirements
- Diploma or equivalent qualification; retail or business-related fields are an advantage.
- 2–4 years of retail experience, with at least 1 year in a supervisory or team lead role preferably in the consumer electronics field.
- Strong leadership and people management skills.
- Customer-oriented mindset with good problem-solving abilities.
- Ability to work in a fast-paced retail environment, including weekends and public holidays.
- Good communication and interpersonal skills.
- Basic understanding of retail operations, inventory control, and sales reporting.
Tentang Majikan
BRN/UEN: 201709584N
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