Executive, Community Experience
How You Will Make An Impact
- Manage and deliver high-quality customer support across an omnichannel, multi-brand environment, including live chat, email, and phone, ensuring consistent service standards and a seamless customer experience across all touchpoints
- Interface with AI agents to monitor automated interactions, providing feedback and manual intervention to ensure the AI provides accurate and empathetic resolutions
- Identify and flag recurring service gaps or technical anomalies within the community experience and propose practical solutions to improve automated and manual workflows
- Collaborate with cross-functional teams, to ensure the timely resolution of complex customer issues
- Maintain clear, professional, and empathetic communication with all stakeholders, ensuring GetGo’s brand tone is consistently reflected during customer interactions, crises and service disruptions
- Support the cultivation of an excellent service mindset within the team by sharing best practices for navigating an omnichannel support landscape
What Makes You a Great Fit
- Adept at multitasking in a fast-paced environment, with experience managing multiple support channels (Live Chat, Email, simultaneously.
- Tech-savvy with a curiosity for AI; comfortable working alongside AI tools and help desk software (e.g. Zendesk)
- Strong analytical skills with the ability to identify trends in customer feedback and suggest data-driven enhancements to service processes
- Exceptional verbal and written communication skills, with the ability to pivot tone and style across different communication platforms
- Resilience and empathy, specifically the ability to handle difficult customer interactions and crises with a solution-oriented mindset
- Strong personal alignment with our GetGo Values
- Driven by Purpose
- Stay Curious and Humble
- Collaborate with Empathy
- Make it Better
- Get It Going!
Tentang Majikan
BRN/UEN: 202024592Z
Kongsi ini dengan rakan anda
Beberapa kerja lain yang mungkin anda minati
$3100/Month - Govt Outbound Call Centre | (Mon-Fri) Office Hours - CBD
- Sepenuh masa, Kontrak
- Central Region, Singapore
S$ 3000 - 3100 sebulan
💰✨$2,600/Mth☎️📧Call Centre Agent (Gov)📅 Asap - 1 year⏱️ Office Hours📍🗺️Greenwich
- Kontrak
- Paya Lebar MRT, Geylang
Kemas kini terakhir pada 17 Sep 2026
S$ 2600 sebulan
1 Year Customer Service/Call Centre Officer📞👩🏻💻 $2600 | Mon-Fri | Fast hire @ Central
- Sepenuh masa, Kontrak
- Central Region, Singapore
S$ 2600 sebulan
[DHL] Operations Lead, Contact Centre (1-Year Contract | Outram Park)
- Kontrak
- Outram Park MRT, Outram
Kemas kini terakhir pada 15 Sep 2026
S$ 4080 sebulan
☎️🌟Customer Services Officer | 💰 $2,600/month | 💼✨ Ubi
- Kontrak
- Ubi MRT, Geylang
Kemas kini terakhir pada 15 Sep 2026
S$ 2600 sebulan
$3100/Month - Govt Telesurveyor | (Mon-Fri, 9-6pm) Training Provided
- Sepenuh masa, Kontrak
- Central Region, Singapore
S$ 3000 - 3100 sebulan
Call Centre Officer (3 months contract)
- Kontrak
- Geylang Bahru MRT, Kallang
Kemas kini terakhir pada 14 Sep 2026
S$ 2760 - 3000 sebulan
✨ Call Centre Agents | Bonus!💸🔥
- Kontrak
- Pelbagai lokasi
Kemas kini terakhir pada 13 Sep 2026
S$ 2600 - 3000 sebulan
Office hours! Bank Corporate Call Centre Officer (6 Months Contract / East) - JL
- Sepenuh masa, Kontrak
- East Region, Singapore
Kemas kini terakhir pada 13 Sep 2026
S$ 2700 - 4000 sebulan
Kembali 
