CRM Executive
The CRM Executive is responsible for maintaining good customer relationships, managing customer information, and supporting customer engagement activities. The role involves handling customer enquiries, updating CRM records, and assisting with follow-ups to ensure a positive customer experience.
Key Responsibilities
Manage and maintain accurate customer information in the CRM system.
Handle customer enquiries and provide timely assistance.
Follow up with customers regarding enquiries, appointments, or services.
Maintain regular communication with existing customers.
Assist in customer engagement and retention activities.
Coordinate with internal teams to resolve customer issues.
Prepare simple reports on customer activities and feedback.
Monitor customer interactions and ensure proper follow-up.
Support CRM campaigns, promotions, and customer communications.
Perform other duties as assigned by the supervisor or management.
Requirements
Degree or equivalent qualification.
Good communication and interpersonal skills.
Customer-focused and service-oriented.
Good organisational and follow-up skills.
Basic computer skills and familiarity with CRM systems.
Able to work independently and as part of a team.
Positive attitude and willingness to learn.
Skills
Customer service
Communication
Data entry and record management
Follow-up and coordination
Microsoft Office / CRM software
Time management
Tentang Majikan
BRN/UEN: 202328355H
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