Senior Assistant, Customer Service, Retail
-
Orchard Boulevard MRT, Orchard
- Sepenuh masa
- 5 Hari Seminggu
Job Description:
- Manage day-to-day operations of the Concierge Desk, including basic use of systems such as CRM, Ascentis, and Microsoft applications.
- Attend to customer enquiries and feedback.
- Delivering excellent customer service across all touchpoints (Concierge counter, phone, and other interfaces).
- Support mall marketing activities and assist with general administrative duties.
- Provide administrative and logistical support to the Marcom team, including:
- Managing gift redemptions for promotional campaigns.
- Monitoring inventory and logistics of premiums and equipment.
- Preparing and generating reports.
- Engage shoppers and promote the CityNexus Rewards loyalty programme.
- Handle all matters related to Customer Service and Concierge Counter operations.
- Undertake ad hoc duties, projects, and responsibilities assigned from time to time.
Job Requirements:
- At least 1 to 2 years relevant experience in customer service, preferably from retail mall, hospitality and/or airline industry.
- Strong communication and interpersonal skills.
- A service-oriented individual with a positive attitude and willingness to go the extra mile.
- Proficient in MS Office suite, especially Microsoft Excel.
- Ability to multi task with high level of initiatives.
- Team player with ability to work independently.
- Able to work rotating shifts, on weekends and public holidays.
- First aid and AED training an added advantage.
City Developments Limited (CDL) is committed to fostering an inclusive culture that respects the diversity of its employees and stakeholders. As a signatory of the Employers Pledge for Fair Employment with TAFEP since 2008, CDL’s recruitment process adheres to strict guidelines on non-discrimination and fairness, regardless of gender, ethnicity, religion, or age.
Tentang Majikan
BRN/UEN: 196300316Z
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