Customer Service Manager (Permanent) | Up to $5,000 Basic + bonus | West area
Customer Service Manager (Permanent Position)
Lead the Help. Inspire the Team.
Are you a customer experience champion who thrives in fast-paced environments? We are looking for a dynamic, hands-on Customer Service Manager to lead our client’s support operations, elevate their service standards, and guide the frontline team to success. If you are a natural leader who loves solving puzzles and making customers smile, we want you on board!
What You’ll Do:
- Direct and empower a high-performing customer service team through daily coaching, goal setting, and real-time performance tracking.
- Take ultimate ownership of complex customer escalations, turning challenging interactions into loyal brand moments.
- Analyze support metrics and performance trends to identify bottlenecks and implement swift, effective workflow improvements.
- Refine and deploy service procedures and documentation to ensure consistent, top-tier quality across all support channels.
- Collaborate cross-functionally with product, sales, and operations teams to champion the voice of the customer within the company.
What You Bring:
- 3+ years of experience managing customer support teams.
- A data-driven mindset paired with unmatched empathy and communication skills.
- The ability to adapt quickly, optimize workflows, and hit the ground running.
Ready to make an impact? Apply today! WhatsApp us at +65 6916 0523.
Yvonne Chai Cheng Man
Reg No: R23115356 | EA License: 23C2060
Tentang Majikan
BRN/UEN: 199801439D
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