SERVICE ASSOCIATE
-
Somerset MRT, Orchard
Cote Korean S, 28 Bideford Road, Singapore
- Sepenuh masa
- 5 Hari Seminggu
S$2500 - 3400 / sebulan
Service Associates are dynamic service professionals responsible for all aspects of the customer experience at the table, including greetings, menu sales, table maintenance, overall customer satisfaction and happiness, and fond farewells. It is also their duty to maintain cleanliness and organization in all customer facing areas of the restaurant before and during service. Service Associates should never leave the floor without informing Management.
Essential Job Duties & Responsibilities:
- Completes all assigned side work related to set up and breakdown of the dining room, grills, and service stations
- Provides enthusiastic hellos and goodbyes to all incoming and departing customers
- Provides exceptional service & hospitality to every customer.
- Reads all customer reservation “chits” to accommodate special birthdays, anniversaries, and other special requests.
- Reads all Event Orders (EOs) to deliver exceptional experiences for contracted large parties and special events.
- Greets all customers in their sections, offers water & beverage service, and introduces menu format.
- Ascertains allergies and dietary restrictions and works with section management and chefs to ensure a safe and enjoyable experience for all customers.
- Executes and delegates steps of service and works harmoniously with their assigned Server Assistant and the section Sommelier and management to ensure exceptional hospitality.
- Proactively communicates with the management team regarding appropriate service for VIP customers.
- Full knowledge of COTE food and beverage menu items to make effective sales that enhances both the business and customer experience.
- Runs drinks from the bar to the assigned customer by table and position number.
- Accurately takes and enters orders and communicates flow with management and chefs.
- Displays knowledge of grill functionality, breakdown, general maintenance, and cleaning.
- Grills every steak cut to specification with elegance and finesse
Tentang Majikan
BRN/UEN: 200306422M
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