Customer Service Officer (Banking)

  •  
    Seluruh Singapura

    Singapore

    Peta

  •   Sepenuh masa

S$2400 - 5500 / sebulan


Customer Service Officer (Banking)

Job Description:

Recruit123 is helping our client to hire a Customer Service Officer. Our client is an established bank operating a high-volume customer service / contact centre function.

Responsibilities:

  • Deliver frontline service across phone, email, and digital banking channels
  • Resolve customer inquiries and complaints relating to accounts, cards, loans, and transactions
  • Cross-sell relevant banking products and services where appropriate
  • Escalate complex cases to relevant departments (fraud, risk, onboarding, operations)
  • Maintain accurate case records and ensure SLA/turnaround-time compliance
  • Support digital banking adoption by guiding customers through self-service channels

Requirements:

  • Diploma or Degree in any discipline (fresh graduates welcome)
  • Prior customer service or call centre experience preferred but not mandatory
  • Strong communication skills in English; Mandarin/dialect a plus for older customer segments
  • Comfortable with shift work (including evenings/weekends for contact centre roles)
  • Proficiency in CRM systems and MS Office

    Lian Cher Chieh (Steffan)
    UEN: 202511044R License No.: 25C2810 EA Registration No: R1217705

Tentang Majikan

MyCareersFuture
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