Casino Guest Engagement Officer

Job Responsibilities
Customer Relations
• Ensure compliance with regulations related to restricted access points within Casino HLGA area.
• Actively manage HLGA entrance points to ensure that no membership breaches of entry regulations occur.
• Proactively greet guests, visitors, and others within the casino environment.
• Exhibit a professional attitude and readiness to assist guests, upholding Marina Bay Sands standards of customer service through proficiency in property knowledge, professional presentation and building of customer relationships.
• Handle ad hoc customer requests and complaints in a timely manner, resolving when possible and escalating when necessary.

Communication
• Maintain a positive rapport and professional interaction with all Casino Operations Team Members and those from other Departments.
• Stay informed on the latest casino games, integrated resort amenities, promotions, and entertainment events.
• Meet all attendance, punctuality and safety guidelines required of the position and adhere to regulatory, Departmental and Company policies.
• Actively promote services and events, and participate in necessary tournaments, events, and promotions.
• Keep all information on guest activity and Casino operations confidential.
• Contribute to a positive, empowering work environment by consistently performing assigned day-to-day responsibilities.
• Meet the demands of a fast-paced environment by using good judgment and the ability to multitask.
• Any other duties as required.

Job Requirements
Experience
• 1 year’s experience in a hospitality or casino role preferred.

Competencies
• Have a track record of personally providing excellent customer service.
• Excellent customer service skills.