Crew (Full Time), Guest Experience Operations (Ticketing & Turnstiles)

Responsibilities:

• Display a fun, warm, and welcoming personality while upholding the highest standards of customer service. Use thematic verbiage to greet and say goodbye, ensuring every interaction reflects the excitement and magic of the experience.
• Provide a welcoming and efficient admission experience at the turnstile, ensuring guests have valid ticket types for park entry while maintaining a friendly and approachable demeanor.
• Ensure the fulfillment of ongoing initiatives, redemptions, and ticket sales in line with departmental procedures, including proper cash handling protocols.
• Conduct surveys to gather guest feedback, analysing results to identify opportunities for enhancing the guest experience.
• Actively promote and upsell additional products and services, contributing to the enhancement of the guest experience and driving revenue.
• Address guest feedback promptly, ensuring timely responses and appropriate service recovery when necessary.
• Perform administrative tasks, including shift paperwork, and maintain cleanliness and orderliness in work areas, particularly those in full view of guests.

Requirement:

• GCE O/A Levels, ITE Certificate, or Diploma in Hospitality & Tourism, or any other relevant discipline.
• Customer-focused mindset with a passion for delivering exceptional service.
• Effective verbal communication with the ability to assist guests confidently and clearly.
• Attention to detail in handling ticketing, redemptions, and cash transactions accurately.
• Ability to resolve minor guest issues independently and efficiently.
• Familiarity with basic computer systems, including point-of-sale and ticketing platforms.
• Flexibility and adaptability to support various duties and respond to changing operational needs.
• Able to perform shift work, and willing to work during evenings, weekends and public holidays.
• Able to stand for long hours and work in an environment where there can be hot, humid and wet weather.