🏦 Sokongan Meja Perkhidmatan Perbankan | Sehingga $3.9K + Elaun Malam
-
Toa Payoh MRT, Toa Payoh
Braddell MRT Station (NS18) , 377 Lorong 1 Toa Payoh, Singapore, 319756
- Kontrak
- Syif
S$3200 - 4000 / sebulan
Experienced in bank customer service, contact-centre operations or helpdesk support? Join a banking payment-services team supporting important systems such as FAST, IBG and PayNow!
💰 Salary: Up to $3,500/month
💵 Fixed allowance: $400/month
🌙 Night allowance: Additional $45/night shift
📍 Location: Near Braddell MRT
📅 Contract: 12 months, extendable
🗓️ Work week: Five-day roster, including weekends
Rotating Shifts
☀️ Day: 6.45am–7.15pm
🌙 Night: 6.45pm–7.15am
Shifts rotate quarterly. Candidates must be comfortable with overnight and weekend duties.
What You’ll Do
- Handle enquiries through email and phone
- Support banking payment-system users
- Log, track and follow up on incidents and service requests
- Assist with issues involving FAST, IBG, PayNow, cheques, funds transfers and cross-border services
- Escalate complex incidents to L2/L3 technical teams
- Coordinate with IT teams and vendors
- Track SLAs, system downtime and incident resolution
- Communicate Root Cause Analysis and service updates
- Notify participants about upcoming UAT and production releases
- Coordinate release activities with stakeholders
Requirements
- Minimum Diploma
- Prior banking customer service, bank contact-centre or helpdesk-support experience
- Good understanding of banking payment systems
- ServiceNow ITSM or CSM experience is advantageous
- Strong communication and stakeholder-management skills
- Comfortable working in a 24/7 operational environment
- Able to work rotating day, overnight and weekend shifts
📩 Apply now with your updated résumé and availability!
Yieo Ming Chuan | R26163436
Associate Consultant
RecruitFirst Pte Ltd
EA License No: 13C6342
Tentang Majikan
BRN/UEN: 201302617D
Kongsi ini dengan rakan anda
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