Penolong Pengurus Operasi
-
Orchard, Central Region
+ 3 pekerjaan lain
- Sepenuh masa
- 5 Hari Seminggu
S$3200 - 3800 / sebulan
Role Overview
Role Overview
The Assistant Operations Manager supports the day-to-day operations of Dapur Penyet outlets, ensuring smooth service flow, consistent food quality, and a positive customer experience. Working closely with the Operations Manager, this role oversees team performance, manpower planning, and overall outlet efficiency, while supervising staff and handling customer feedback to maintain high service standards. The role also covers inventory control, cost management, and proper operational and administrative processes, while ensuring both front-of-house and kitchen operations meet company expectations.
Key Responsibilities
Support the Operations Manager in overseeing daily outlet operations to ensure targets and service standards are consistently achieved.
Lead and supervise outlet teams, ensuring smooth coordination across front-of-house and kitchen operations.
Build and maintain strong guest relationships, ensuring a high level of customer satisfaction.
Handle guest feedback and complaints professionally, implementing service recovery and escalating key issues when necessary.
Plan and manage staff rosters efficiently, ensuring optimal manpower deployment in line with budget.
Identify training needs, develop training plans, and support team development to improve overall competency and performance.
Oversee HR, administrative, logistics, and inventory functions, including staff welfare and engagement.
Monitor petty cash, banking processes, and ensure proper financial controls are in place.
Ensure proper maintenance and upkeep of outlet facilities, equipment, and overall environment.
Support business development initiatives, including improving operational efficiency and driving sales performance.
Develop, implement, and ensure compliance with SOPs across all operational areas.
Ensure full compliance with food safety, hygiene, and regulatory standards at all times.
Oversee inventory management, including stock control, ordering, and proper sto
Tentang Majikan
BRN/UEN: 53309315E
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