Penyelaras E-Dagang & Pemasaran | Minggu Kerja 5 Hari | Mula Segera
-
Sembawang MRT, Sembawang
58 Woodlands Terrace, Singapore, 738465
- Sepenuh masa
- 5 Hari Seminggu
S$2200 - 3000 / sebulan
Job Overview
We are looking for a responsible and organised E-Commerce & Marketing Coordinator to support the day-to-day operations of our e-commerce and retail business. The role involves managing online orders, attending to customer enquiries, maintaining our e-commerce platforms, and supporting retail marketing activities. The ideal candidate should be able to multitask, work independently, and provide excellent customer service in a fast-paced environment.
Key Responsibilities
1. Online Order Processing & Fulfilment
- Process and manage online orders from Shopify, Shopee, RedMart, TikTok Shop, WhatsApp, and phone orders.
- Coordinate with internal departments to ensure accurate and timely order fulfilment.
- Follow up on order-related issues and assist in resolving customer enquiries where necessary.
2. Customer Service
- Attend to incoming phone calls and customer enquiries in a professional and courteous manner.
- Assist customers with product enquiries, order status, promotions, membership, vouchers, and redemption enquiries.
- Handle customer feedback and resolve issues promptly.
3. E-Commerce Management
- Maintain and update the company's website and e-commerce platforms.
- Create and upload new products.
- Update product information, pricing, promotional banners, and other online content.
- Ensure product listings remain accurate and up to date.
4. Retail Marketing Support
- Prepare and coordinate retail marketing materials, including promotional posters, price tags, point-of-sale materials, and other marketing collaterals.
- Assist in the execution of promotional campaigns, atrium fairs, roadshows, exhibitions, and other marketing activities.
Tentang Majikan
BRN/UEN: 199001763K
Kongsi ini dengan rakan anda
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