FRONT DESK ADMIN
-
Toa Payoh MRT, Toa Payoh
Lor 8 Toa Payoh, 21 Lorong 8 Toa Payoh, Singapore, 319256
- Sepenuh masa
- 5.5 Hari Seminggu
S$2400 - 2800 / sebulan
We are looking for a friendly, organized, and service-oriented Front Desk Administrator to support customers across both walk-in and online channels. As the first point of contact, you will handle customer enquiries, process order collections, and coordinate with internal teams to ensure a positive customer experience.
Key Responsibilities
- Attend to self-collection customers professionally.
- Process customer order collections and handovers.
- Respond to enquiries via phone, email, e-commerce platforms, and other channels.
- Assist with product, order, delivery, return, and exchange enquiries.
- Handle customer complaints and resolve issues promptly.
- Coordinate with E-Commerce, Operations, Warehouse, and Delivery teams.
- Maintain accurate records of customer enquiries and resolutions.
- Provide general front desk and administrative support.
Requirements
- Minimum O level or related discipline.
- Minimum 3 years of relevant customer service, front desk, retail, or administrative experience.
- Strong communication and interpersonal skills.
- Customer-focused, organized, and able to multitask effectively.
- Familiarity with Shopee, Lazada, TikTok Shop, or other e-commerce platforms is an advantage.
- Proficient in Microsoft Office applications.
- ERP system knowledge (e.g., Microsoft Dynamics) is an advantage.
- Bilingual and able to communicate with English and Chinese speaking customers.
- Able to work independently and as part of a team.
How to Apply
Interested candidates may submit resume, expected salary, and earliest availability to [email protected]
Tentang Majikan
BRN/UEN: 39446100B
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