Eksekutif Khidmat Pelanggan (Separuh Masa)| Stadium Nasional
-
Tanjong Rhu MRT, Kallang
National Stadium - East Entrance , 1 Stadium Drive, Singapore, 397629
- Separuh masa
- Syif
S$14 - 16 / sejam
Job Scope
* Address customer enquiries and feedback received via different touchpoints(including face-to-face, hotline and emails) promptly and professionally
* Handle facility bookings, programme registrations and over-the-counter paymentcollections
* Follow up with designated departments and/ or escalate issues to supervisors toensure timely and appropriate actions are taken to resolve customer feedback andenquiries
* Keep records of customer interactions, including lost and found items, in the CRMsystem according to the established criteria and guidelines
* Maintain secure custody of found property
* Update notice and display boards with the public activities/ events conducted withinthe premises, and the appropriate environmental and service information
* Perform daily settlements and financial reconciliations for revenue submissions
* Identify improvements and propose recommendations to address operationalchallenges and enhance customer experience
* Ad-hoc duties and projects as assigned or needed
Location: National Stadium
Salary:
S$14 /hour for weekdays
S$16 /hour for weekends
Shifts:
Shift A: 0630 - 1600
Shift B1: 0830 - 1800
Shift B2: 1300 - 2230
Requirements:
* Minimum 20 hours per week.
* 6‑month commitment required.
* Able to work weekends, public holidays, and shift hours (morning, afternoon, evening, and event days).
* Prior guest service experience is preferred.
* Able to communicate politely with guests, provide information, and give directions.
* Comfortable handling enquiries, feedback, and basic guest issues.
* Comfortable working in a sports or events environment, including managing occasional crowd flow.
* Able to use basic computer systems (e.g., checking bookings, entering data, and following up on cases).
EA License No: 96C4864
Reg. No.: R24121728 EUNICE WOO JING QI
Tentang Majikan
BRN/UEN: 199606466D
Kongsi ini dengan rakan anda
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