Pegawai Kaunter Hadapan dan Khidmat Pelanggan

Ditampilkan
  •  
    Geylang Bahru MRT, Kallang

    Aftershock PC Service Centre, 996 Bendemeer Road, #03-01, Singapore, 339944

    Peta

  •   Sepenuh masa
  •   5 Hari Seminggu

S$2000 - 2500 / sebulan


AFTERSHOCK PC is a custom PC builder specialising in high-performance desktop computers and gaming systems. We are passionate about delivering quality products, reliable technical support, and excellent customer service to our customers.

Key Responsibilities

Customer Service & Front Desk

  • Welcome and assist walk-in customers professionally and courteously.
  • Handle enquiries regarding products, warranties, repairs, and servicing.
  • Assist customers with PC system drop-offs and collections.
  • Verify customer details and ensure proper documentation.
  • Explain service findings, quotations, and recommendations when required.
  • Handle customer concerns professionally and escalate complex cases when necessary.

Service Centre Operations

  • Create and update service tickets accurately in the internal system.
  • Coordinate with technicians and internal teams on service progress.
  • Follow up on systems pending collection and provide updates to customers.
  • Assist with warranty claims and related documentation.
  • Ensure customer information and service records are properly maintained.

Administrative Duties

  • Assist with invoice verification and general administrative tasks.
  • Maintain proper filing and record keeping.
  • Perform other ad-hoc duties assigned by Management.

Job Requirements

  • Minimum GCE 'N' Levels, 'O' Levels, NITEC, Higher NITEC, Diploma, or equivalent.
  • Previous customer service experience is an advantage.
  • Basic knowledge of PC hardware and troubleshooting is a plus.
  • Good communication and interpersonal skills.
  • Able to handle customer concerns calmly and professionally.
  • Proficient in Microsoft Office applications.
  • Positive attitude, willingness to learn, and a strong sense of responsibility.
  • Able to multitask and work well with a team.
  • Only Singapore Citizens and Singapore Permanent Residents (PR) are eligible to apply

Tentang Majikan

AFTERSHOCK PC PTE. LTD.
BRN/UEN: 201228133D


Kongsi ini dengan rakan anda