Pegawai Kaunter Hadapan dan Khidmat Pelanggan
-
Geylang Bahru MRT, Kallang
Aftershock PC Service Centre, 996 Bendemeer Road, #03-01, Singapore, 339944
- Sepenuh masa
- 5 Hari Seminggu
S$2000 - 2500 / sebulan
AFTERSHOCK PC is a custom PC builder specialising in high-performance desktop computers and gaming systems. We are passionate about delivering quality products, reliable technical support, and excellent customer service to our customers.
Key Responsibilities
Customer Service & Front Desk
- Welcome and assist walk-in customers professionally and courteously.
- Handle enquiries regarding products, warranties, repairs, and servicing.
- Assist customers with PC system drop-offs and collections.
- Verify customer details and ensure proper documentation.
- Explain service findings, quotations, and recommendations when required.
- Handle customer concerns professionally and escalate complex cases when necessary.
Service Centre Operations
- Create and update service tickets accurately in the internal system.
- Coordinate with technicians and internal teams on service progress.
- Follow up on systems pending collection and provide updates to customers.
- Assist with warranty claims and related documentation.
- Ensure customer information and service records are properly maintained.
Administrative Duties
- Assist with invoice verification and general administrative tasks.
- Maintain proper filing and record keeping.
- Perform other ad-hoc duties assigned by Management.
Job Requirements
- Minimum GCE 'N' Levels, 'O' Levels, NITEC, Higher NITEC, Diploma, or equivalent.
- Previous customer service experience is an advantage.
- Basic knowledge of PC hardware and troubleshooting is a plus.
- Good communication and interpersonal skills.
- Able to handle customer concerns calmly and professionally.
- Proficient in Microsoft Office applications.
- Positive attitude, willingness to learn, and a strong sense of responsibility.
- Able to multitask and work well with a team.
- Only Singapore Citizens and Singapore Permanent Residents (PR) are eligible to apply
Tentang Majikan
BRN/UEN: 201228133D
Kongsi ini dengan rakan anda
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