Pengurus Tugas
-
Chinatown MRT, Outram
Chinatown, New Bridge Road, Singapore
- Sepenuh masa
- 5 Hari Seminggu
S$4000 - 4200 / sebulan
Worldwide Hotels (WWH) is Singapore’s largest homegrown hotel group, with 46 properties and over 9,000 rooms across seven brands. We create accessible, well-located stays for today’s travellers while growing across Asia-Pacific, with 12 overseas hotels and more than 2,800 rooms in five key markets.
Join a dynamic hospitality group driven by service, growth and meaningful guest experience.
Main Duties and Responsibilities:
- Oversee the lobby operation ensuring that guests are handled quickly and efficiently in all their needs.
- To provide general management support throughout the hotel at all times by monitoring guest satisfaction, service standard, security, employee activity, physical defects with main focus on front office operation.
- Co-ordinates with all operations department concerned in order to maintain front office function properly, (defects room, room cleanliness)
- Ensure that departmental standard, policies, and procedures are maintained.
- Lead a team to respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.
- Update incident report for any critical incident such as staff / guest injury and damage to hotel properties.
- Attend to guests’ enquiries, problems, and complaints promptly, efficiently, and courteously to the satisfaction of guests and interest of the Hotel.
- Check and ensure that the Front Office and public areas are clean, in-order and all operating equipment are in good working order.
- Conduct and ensures the neat of appearance of all Front Office team.
- Monitor all online review platforms and OTAs daily to track KPIs such as overall star rating, review volume, and sentiment.
- Implement and oversee sustainable practices in daily hotel operations, including energy conservation, waste reduction, eco-friendly initiatives, and compliance with environmental regulations.
Tentang Majikan
BRN/UEN: 201021433E
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