Pegawai Sokongan Penjagaan (Penjagaan Kesihatan)
-
Tampines East MRT, Tampines
Tampines 1, 10 Tampines Central 1, Singapore, 529536
- Sepenuh masa
- Syif
S$2500 - 3503
Key Responsibilities
- Provide 24/7 telecare support to clients through incoming and outgoing calls.
- Conduct regular wellbeing check-ins to monitor clients’ health and overall wellbeing.
- Build rapport with clients through effective communication and compassionate care.
- Provide information on relevant community resources and support services based on clients’ needs.
- Coordinate health and social care administrative matters with Primary Care Providers, Community Nurses, Wellbeing Coordinators and community partners.
- Maintain accurate and up-to-date client records, documentation and care plans.
- Encourage and empower clients to adopt healthy lifestyle habits and improve their overall wellbeing.
- Identify clients requiring additional support and escalate complex cases to senior coordinators when necessary.
- Ensure compliance with established care protocols, service standards and confidentiality requirements.
- Safeguard client information and maintain data privacy at all times.
- Carry out daily call centre operations and workflows efficiently to meet service level targets and minimise abandoned calls.
- Support community outreach and engagement activities as required.
- Perform other duties as assigned by the supervisor.
Requirements
- Diploma in any discipline or GCE N level
- Experience in contact centre or eldercare experience would be an added advantage
- Operational experience and knowledge in health, social and community care sectors
- Able to communicate in 2 or more languages and dialects would be an added advantage
- Able to work on rotating 12-hour shifts, including weekend and public holidays
- Strong team player with a positive work attitude and strong sense of responsibility
- Possess good problem-solving skills
EA Personnel Name: May Goh
EA Personnel No: R1100394
EA License No: 02C5351
Tentang Majikan
BRN/UEN: 200108230Z
Kongsi ini dengan rakan anda
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