PEGAWAI KHIDMAT TETAMU (PEJABAT DEPAN)
-
Botanic Gardens MRT, Tanglin
- Sepenuh masa
- 5 Hari Seminggu
S$1800 - 2500 / sebulan
Description
Job Scope:
- Provide a smooth, efficient check-in and check-out experience and support guests throughout their stay.
- Handle Front Office operations including answering calls, responding to enquiries, and managing guest requests promptly and courteously.
- Identify and support upselling opportunities for rooms, facilities, and services when appropriate.
- Perform cashiering duties, including cash float verification, payment processing, and compliance with financial procedures.
- Monitor OTA platforms and review channels, respond to guest messages, and manage online feedback professionally
- Coordinate with Housekeeping to ensure rooms and public areas are clean, well-maintained, and ready for guest use.
- Report maintenance issues promptly and ensure follow-up actions are taken.
- Handle guest feedback and complaints professionally, using sound judgment to resolve issues effectively.
- Maintain accurate shift reports, including incidents, where required.
- Ensure compliance with company policies, safety, security, and confidentiality standards at all times.
- Demonstrate teamwork and collaborate effectively with all departments to ensure seamless operations.
- Be flexible to support other roles, departments, or special projects as assigned by management.
Requirements
- Minimum 1–2 years of Front Office, Guest Services, Hotel or Serviced Apartment experience preferred.
- Good communication and customer service skills.
- Pleasant, professional and service-oriented personality.
- Good computer skills and familiarity with PMS/reservation systems is an advantage.
- Able to handle cash and payment transactions accurately.
- Good problem-solving and interpersonal skills.
- Able to work independently and as part of a team.
- Willing to work shifts, weekends and public holidays when required.
Tentang Majikan
BRN/UEN: 201531223Z
Kongsi ini dengan rakan anda
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