Eksekutif Perkhidmatan Tetamu
-
Napier MRT, Tanglin
30 Orange Grove Rd, 30 Orange Grove Road, Singapore, 258352
- Sepenuh masa, Kontrak
- 5 Hari Seminggu
S$2300 - 3300 / sebulan
Key responsibilities:
- Deliver efficient & professional guest service throughout the check-in, check-out and in-house guest journey
- Oversee room inventory, room assignments and room availability to optimise occupancy, maximise upselling opportunities & accommodate guest preferences whenever possible
- Coordinate closely with Housekeeping & other operational departments to ensure timely room readiness, manage arrivals & departures, & facilitate smooth daily operations
- Lead & conduct daily pre-shift briefings to communicate operational updates, service priorities, VIP arrivals & other essential information to the Front Office team
- Handle group arrivals & departures by coordinating with Reservations & relevant departments to ensure seamless execution
- Respond promptly to guest enquiries, emails, requests & feedback, ensuring timely follow-up and appropriate service recovery
- Anticipate guests' needs, exercise sound judgement in resolving issues, & identify suitable alternatives to exceed guest expectations while maintaining service standards
- Escalate significant operational issues & guest concerns to the Guest Service Manager to ensure timely resolution & operational continuity
Requirements:
- Min. GCE O Level; Diploma in Hospitality Mgmt or equivalent
- Customer-oriented with positive attitude and passion for delivering exceptional guest service
- Excellent interpersonal skills, with the ability to build rapport, anticipate guest needs & provide personalised service
- Strong organisational, multitasking & problem-solving skills, with the ability to prioritise effectively in a fast-paced environment
- Demonstrate leadership qualities with the ability to motivate others & uphold service excellence
- Able to work independently while contributing effectively as part of a collaborative team
- Detail-oriented, adaptable and proactive, with the ability to remain composed under pressure
- Excellent command of spoken & written English
- Willing to work rotating shifts, including weekends & PH
Tentang Majikan
BRN/UEN: S68EC0001C
Kongsi ini dengan rakan anda
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