[URGENT] ServiceNow Developer / ITSM Implementation Specialist
-
Bugis MRT, Downtown Core
Bugis Junction Towers (Via Rochor Rd), Rochor Road, Singapore, 188024
- Kontrak
S$3500 - 4500 / sebulan
We are seeking an experienced, hands-on ServiceNow Developer to design, develop, implement, and enhance our ServiceNow platform.
Key Responsibilities
- Implement and enhance ServiceNow ITSM processes, including Incident, Request, Problem, Change, Service Catalog, and Knowledge Management.
- Develop workflows, approvals, escalations, SLAs, dashboards, and reports using Flow Designer.
- Manage CMDB, Configuration Items (CI), asset integrations, and data quality.
- Configure email integrations, automated notifications, and request routing.
- Develop Microsoft 365/Copilot license management workflows, including allocation, approvals, tracking, and cost allocation.
- Enhance security incident management and AI-enabled automation.
- Build integrations using REST/SOAP APIs, IntegrationHub, JavaScript, Business Rules, Client Scripts, and UI Policies.
Requirements
- Singapore Citizens or Permanent Residents (PRs) only.
- Minimum 3 years of hands-on ServiceNow development and implementation experience.
- Strong experience in ITSM, CMDB, SLA Management, and Flow Designer.
- Good understanding of ITIL processes.
- Proficient in JavaScript, ServiceNow scripting, APIs, and workflow automation.
- Able to work independently, troubleshoot issues, and deliver technical solutions.
- Good communication and stakeholder-management skills.
Preferred Qualifications
- ServiceNow certifications (CSA, CAD, or ITSM Implementation).
- Experience with Discovery, Service Mapping, IntegrationHub, and asset management.
- Knowledge of Microsoft 365, Entra ID, ServiceNow AI, and security integrations.
Working Arrangement
- Location: Singapore
- Contract: 12 months
- Full-time or part-time; flexible arrangements may be considered.
How to ApplySubmit your updated CV highlighting your hands-on ServiceNow development experience, ITSM implementations, and relevant certifications.
Tentang Majikan
BRN/UEN: 201302521R
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