Administrative Associate, Business Support
-
Upper Thomson MRT, Bishan
Lumens - Midview City, 22 Sin Ming Lane, #01-74/75, Midview City, Singapore, 573969
- Full Time
- 5.5 Day Week
S$2400 - 2800 / month
Summary
In this role, you will support telemarketer administration and day-to-day operations. You will coordinate schedules, maintain accurate records, consolidate reports and follow up on outstanding tasks. This hands-on role suits someone who enjoys organising information, coordinating with different teams and keeping operations running smoothly.
Your Day-to-Day Adventures
- Coordinate telemarketers’ work schedules and maintain attendance, leave and roster updates. Highlight coverage gaps to the reporting manager.
- Maintain telemarketing lead assignments, call activity records and appointment trackers. Check for missing, duplicate or inconsistent entries.
- Consolidate appointment attendance, cancellations, no-shows and conversion updates from the relevant teams for reporting.
- Prepare telemarketer activity reports and verified attendance summaries for management and HR review, where required.
- Maintain accurate records, activity updates and supporting documents according to the assigned workflow.
- Assist with operational arrangements and administrative requests, and coordinate follow-ups with relevant stakeholders as required.
- Consolidate operational reports, flag missing information or discrepancies for review, and maintain supporting records for related claims or charges where applicable.
- Track outstanding tasks, submissions and follow-up actions, keeping the reporting manager informed of delays or issues.
- Maintain organised filing systems, shared trackers and operational documents. Handle customer, driver and staff information confidentially.
- Provide general administrative support, including data entry, document preparation, meeting coordination and simple report or presentation updates.
- Assist with campaigns, driver engagement activities and other ad hoc administrative or operational duties as assigned.
About the Employer
BRN/UEN: 201426961K
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