CUSTOMER SERVICE OFFICER (TAMIL/MANDARIN & ENGLISH) [CALL CENTRE | 5 DAY WORK WEEK] [Expired]
-
Kembangan MRT, Bedok
Blk 750B, Lobby 2, ESR Biz Park @ Chai Chee, 750B Chai Chee Road, Singapore, 469002
- Full Time
- 5 Day Week
S$2500 - 3300 / month
Join us!
- Mon - Fri, 8am to 5.30pm/8.30am to 6pm
- KPI Incentives
- Permanent role
- Paid training provided
- Work location in Chai Chee
What is your mission?
You’ll help us deliver excellent service to our partner brands by performing these tasks:
- Provide excellent support experience to customers via all relevant communication channels such as phone lines, emails etc.
- Identify customer's needs and research any existing issue to provide strategic solutions that will best address them.
- Ensure first contact resolution and effective follow-up with service partners and internal departments to ensure case closure in accordance to our service standards.
- Provide constructive feedback on tools, resources, procedures, and guidelines to enhance workflow and the customer experience.
- Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures.
- Build sustainable relationships and engage customers by taking the extra mile.
- Perform other duties and responsibilities that may be assigned to you by the management within your category of employment in the organization and for the effective implementation, maintenance, and continual improvement of the Quality Management System of TDCX.
Who are we looking for?
- Higher Nitec or GCE ‘O’ Level with at least 2 years of experience in handling contact centre cases in a call centre or service industry environment OR GCE 'A' Level/Diploma/Degree without experience
- Articulate with a strong command of spoken English and Mandarin/Tamil to serve inbound calls in both languages.
- Proficient in MS Office applications with excellent keyboard skills.
- Possess good customer handling skills with a positive mindset.
- Team player who is able to adapt in a fast-paced environment.
- Strong time management skills and motivation to exceed expectations.
- Comfortable working with computers and multiple systems.
- Must be able to start on April 2026 (tentative commencement date)
About the Employer
BRN/UEN: 199507681R
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