Senior/Front Office Executive
Worldwide Hotels is Singapore's largest homegrown tourist-class hotel group. We own and manage 41 properties under 7 brands - ICON Hotel, V Hotel, Hotel Boss, Hotel Mi, Value Hotel, Venue Hotel and Hotel 81 - with over 8,600 rooms at strategic locations in Singapore.
Responsibilities:
- Executes all duties related to the Hotel’s front office operations, such as registration of guests during check-in, checking/verifying guests particulars, updating of room status, departure calls/checks etc.
- Cashiering duties (compute and collect applicable rates from guests) including trial balance and shift closing
- Answering inquiries by guests (email/phone/at the counter) and render reasonable assistance/services within the expectations of keeping with excellent hospitality standards
- May be assigned additional duties such as room checks, reservations and public area inspections as part of holistic training and career development
- Leverage AI-powered productivity tools (e.g. Microsoft Copilot & ChatGPT) to enhance operational efficiency, reporting, and communication
- Execute all reasonable work processes as instructed by the Company / its Managers from time to time towards the smooth management / operations of the Hotel
- Support the company's sustainability initiatives and contribute to its efforts in building a more sustainable and inclusive organisation.
What We're Looking For
- Minimum Secondary Education
- Bring your passion for customer service and people interaction to our team! Candidates with relevant experience are encouraged to apply, with training provided
- Able to communicate effectively in English
- Willing to work rotating shifts (10 to 12 hours) at any of our designated hotel branches
- Self-motivated and able to work independently in a fast-paced environment
- Comfortable working on weekends and public holidays as part of the hospitality industry
- Familiarity with Microsoft Copilot, ChatGPT, or similar AI tools is an advantage.
- Singapore Citizens and Permanent Residents only
About the Employer
BRN/UEN: 201021433E
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