Duty Manager

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  •  
    Changi Airport MRT, Changi

    Terminal 4 - Changi Airport, 10 Airport Boulevard, Singapore, 819665

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  •   Full Time
  •   Shifts

S$2500 - 3000 / month


  • Lead the Service, F&B and Cleaning teams to operate the lounge
  • Oversee day-to-day operations to deliver high level of service for our guests consistently
  • Monitor and ensure quality of food, guest services, hygiene, cleanliness and tidiness to achieve total customer satisfaction and meet company standards
  • Handle administration duties include staff roster and duty assignments
  • Resolve personnel problems, hire new staff, and evaluate staff performance
  • Contribute ideas and develop innovative programmes to enhance customer satisfaction
  • Prepare various business reports and participate in ad-hoc assignments
  • Undertake a busy and fast paced role with varied duties
  • Review work procedures and operational problems in order to determine ways to improve the services, performance and safety
  • Co-organize and direct staff training programs with the training department, resolve personnel problems, hire new staff, and evaluate employee performance
  • Handle and resolve issues or complaints in a professional manner
  • Any other duties assigned and competent to do so

About the Employer

SATS PPG SINGAPORE PTE. LTD.
BRN/UEN: 201711640C
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