Customer Service Officer
-
Downtown MRT, Downtown Core
+ 2 others
- Full Time
- 6 Day Week
S$2100 - 2500 / month
Duties and Responsibilities
Telephone/Email Coverage
- Answering calls and responding to inquiries.
- Reminder calls for appointment confirmation and rescheduling appointments.
- Reply to patient’s inquiries through email.
Registration
- Schedules appointments and enters appointment date and time into computerized scheduler with a high rate of accuracy.
- Registers patients by verifying that patient's record is up to date and accurate.
- Check patients’ medical history and drug allergies.
- Check for insurance coverage and intention to use insurance or government subsidies such as CHAS.
Collection
- Collects payment from patients, applies payments to patient accounts in the computer system, and reconciles daily cash reports.
Clinic Administration
- Locating patient files and cases.
- Prepare PowerPoint for doctor counseling.
- Process claims with insurance companies and government agencies e.g. CHAS, Medisave.
- Liaising with dental labs for sending and receiving of cases.
- Recording lab charges and deducting from dentist takings.
Financial and Product Counseling
- Educate and teach patient on correct use of braces and Invisalign.
About the Employer
BRN/UEN: 201934538N
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