Customer Service Executive
-
Novena MRT, Novena
Singapore
- Full Time
- Weekend/s
S$2000 - 3000 / month
Key Responsibilities:
- Welcome customers and provide warm, professional service experience
- Attend to customer enquiries and accurately register repair jobs in the service system
- Explain repair procedures, warranty coverage, pricing, and estimated turnaround time clearly to customers
- Manage customer expectations through timely and effective communication on repair status and updates
- Coordinate closely with technicians on repair progress and collection readiness
- Handle payments, invoicing, and the collection of repaired devices
- Conduct basic device checks and ensure all service procedures are carried out in accordance with established SOPs
- Maintain accurate customer and repair records while ensuring compliance with PDPA requirements
- Handle customer feedback and concerns professionally, escalating complex issues to the appropriate personnel when necessary
- Work towards outlet KPIs, including customer satisfaction, productivity, service quality, and job accuracy
- Perform any other duties as assigned by the Supervisor or Management
Requirements:
- Minimum GCE N/O Level, NITEC, Diploma, or equivalent
- Prior experience in customer service, retail, hospitality, electronics, or service centres will be an advantage
- Excellent communication and interpersonal skills with a customer-oriented mindset
- Comfortable using computers and able to learn and operate new systems efficiently
- Good problem-solving skills with the ability to handle customers professionally
- Positive attitude, responsible, and a strong team player
- Able to work 6 days per week on a retail schedule, including weekends and public holidays
- Candidates with experience in mobile phone, electronics, or repair service environments will have an added advantage
About the Employer
BRN/UEN: 200009059G
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