Bank Corporate Call Centre Agent (Rotating Shifts/ East) - JL
4 weekdays 1 weekend
6 months contract (renew/convert based on performance/business needs)
Shift Pattern: 830am to 530pm / 845am to 545pm / 1030am to 7.30pm / 1130am to 8.30pm
*Interact with internal & external customers to answer customers queries related to Corporate Banking products.
* Maintaining a positive, empathetic, and professional attitude toward customers.
* Responding promptly to customer inquiries on general and transactional enquiries
* Communicating with customers through various channels.
* Acknowledging and resolving customer requests.
* Customer outreach to encourage the use of digital services.
* Consistently deliver high quality service to our customers to achieve total customer satisfaction without compromising risk standards.
* Collaborate with stakeholders to resolve all customer queries and requests.
* Able to multi-task while speaking to customers and toggle between system application screens in a fast-paced environment.
* To consistently meet the Key Performance Indicators (KPIs) without compromising quality of service delivery
* To adhere to professional standards of behaviour & conduct in dealing with customers & fellow colleagues
Interested candidates may apply through the application system. We regret that only shortlisted candidates will be notified.
PERSOL Singapore Pte Ltd • UEN No. 200007268E • EA License No. 01C4394 • EA Registration No. R22111378 (Ong Xin Yee)
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About the Employer
BRN/UEN: 200007268E
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